Job Summary
The Assistant Operations Manager is responsible for supporting the Operations Manager in overseeing the day-to-day operations of the organization. This role involves coordinating and optimizing processes to ensure efficiency and effectiveness in service delivery. The Assistant Operations Manager will assist in managing staff, developing operational strategies, and ensuring compliance with company policies and procedures.
Education and Experience
Bachelor's Degree in Business Administration, Management, or Aviation.
2+ years of experience in operations management or a similar role
Strong organizational and leadership skills
Excellent written and verbal communication skills
Proficiency in Microsoft Office Suite
Ability to analyze data and make informed decisions
Knowledge
Operations Management - Understanding of principles, practices, and procedures involved in managing business operations, including process optimization and resource allocation.
Customer Service - Knowledge of customer service principles and practices to ensure high-quality service delivery.
English Language - Proficiency in the structure and content of the English language, including grammar and composition.
Administration and Management - Knowledge of business and management principles involved in strategic planning and coordination of people and resources.
Skills
Basic Skills
Active Listening - Giving full attention to what other people are saying and taking time to understand the points being made.
Critical Thinking - Using logic and reasoning to identify strengths and weaknesses of alternative solutions.
Time Management - Managing one's own time and the time of others effectively to complete tasks.
Problem Solving - Identifying problems and reviewing related information to develop and evaluate options and implement solutions.
Social Skills
Coordination - Adjusting the actions of a team in relation to others' actions.
Negotiation - Bringing employees together and trying to reconcile differences.
Service Orientation - Actively looking for ways to help clients with their aviation logistical situations.
Technical Skills
Operational Efficiency - Analyzing client requirements to efficiently and safely deliver company products.
Quality Assurance Analysis - Conducting tests and inspections of equipment, buildings, services, or processes to evaluate quality or performance.
Primary Job Duties
Assist in planning and directing ramp operations to improve productivity, efficiency, and safety.
Support the Operations Manager in managing staff and delegating tasks.
Monitor and analyze operational performance to identify areas for improvement.
Ensure compliance with company and regulatory policies and procedures.
Coordinate with other departments to ensure seamless operations.
Assist in developing and implementing operational strategies.
Resolve operational issues and customer complaints in a timely manner.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.